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If Mail on your Mac keeps asking for your password Mail may say that it can't connect to your email account, and repeatedly ask you to enter the password for it. Mail is connecting to your email service provider, but it can't connect your email account because your email provider isn't accepting your email password. Solve 'Outlook keeps asking for password' Manually. There are lots of solutions that you can perform for fixing the Outlook issue. Resetting the Outlook login settings. The very first method is resetting the login setting for Outlook using Windows Credentials Manager by following steps. Visit the Control Panel and press Credentials Manager. Steps to Fix Outlook 2011 For Mac Keeps Asking Password of Office 365 Account. If the Keychain Access program is corrupted, then whenever the Outlook user is trying to connect with O365 on Mac platform, the password problem arises. As a result, Outlook 2016 for Mac keeps asking for password of Office 365 account. This user has downloaded the Office 365 apps through the portal just as other users have. After changing the password, Outlook keeps prompting me for the password. I entered the correct password and then it will ask for the password again. As a result, the user is unable to send or receive emails on Outlook because it says password is required. Enter your Mac admin account password and click OK. If prompted, sign in to your account associated with Office. Once you have successfully signed in, quit out of the application and open it again. You should be able to open the app without any more prompts.
Symptoms
In Microsoft Outlook 2016 for Mac, you are repeatedly prompted for authentication while you're connected to your Office 365 account.
Cause
This issue occurs because of the presence of duplicate tokens in the keychain.
Office 365 Asking For Password
Resolution
To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the following Office website:
Workaround
To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. To do this, follow these steps.
Note
These steps affect all Office applications that use modern authentication.
Quit Outlook and all other Office applications.
Start Keychain Access by using one of the following methods:
- Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
- In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.
In the search field in Keychain Access, enter Exchange.
In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.
In the search field, enter adal.
Select all items whose type is MicrosoftOffice15_2_Data:ADAL:, and then press Delete.
In the search field, enter office.
Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.
Quit Keychain Access.
Note
When you start Outlook, you are prompted to authenticate.
Does your Outlook 2016 or 2011 for Mac frequently prompt for authentication while you are connecting with your Office 365 domain? And, you cannot understand what step should be taken for to get rid of this. Then, this guide will walk through each and every aspect of why Outlook 2016 Mac keeps asking for Office 365 password in detail. Also, provides a reliable approach by which users will understand how to fix Outlook 2016 for Mac keeps asking for password efficiently.
At times, when Mac users enter the credentials, Outlook 2016 not accepting password while connecting with Exchange On-premises or Exchange Online via. Office 365. Also, it will prompt the authentication abruptly and keeps asking for keychain password. This whole circumstance arises because of Keychain Access. It is a macOS application used to store accounts credential information. Thus, if the Microsoft Outlook 2016 for Mac keeps asking for Office 365 password, then try the below mentioned manual solution sequentially. It is a genuine solution to repair Mac Outlook losing password issue in a secure way. But, first, understand a real-life scenario by which readers can clearly understand how and when this situation arises in Outlook 2016/2011.
'Hello, In my company we are working on Mac machine. But, a few days back, we reported some bugs in macOS Sierra and I fix that issue by formatting the system. After that, when I use Mac Outlook and sync it with Exchange, it will constantly ask for the password. Even though the password is correct but it will prompt the process. So, I really cannot understand, it is a bug or a macOS problem. If anyone knows how to resolve Outlook 2016 for Mac keeps asking for password, then please let me know. Thank in advance!'
Also Read:How to Convert Mac Outlook OLM to PST?
Why does Outlook 2016 Mac Keeps Asking for Office 365 Password?
It is evident from the above that the reason behind the entire situation is Keychain Access password. Keychain Access is nothing, it's just an inbuilt feature of macOS that store and save all the Mac-based applications such as Safari, Outlook passwords, and account information. However, Keychain Access is a normal looking password management feature that saves the password, but on a primary level, it has critical functionality. For any reason, if the Keychain Access becomes corrupted then, it will disturb the Mac users in several ways. The same case happens in Outlook; multiple duplicates tokens will generate in Keychain. And, it will confuse with the original password, and keep forgetting it for multiple accounts. That's why outlook 2016 mac keeps asking for password.
How to Fix Outlook 2016 Mac keeps asking for Office 365 password?
To fix 'Keychain Password' issue in Outlook 2016 for Mac while connecting with Office 365, follow the given instructions carefully that are listed below:
- Initially, open Keychain Access with the help of any of below-mentioned methods:
-> Move on Finder application of Mac OS, then select Utilities from the Go menu. After that, double-click Keychain Access.
-> Type Keychain Access under the Spotlight Search. Afterward, double-click Keychain Access. - Once the Keychain Access is open, type Exchange in the search bar of Keychain Access.
- Now, from the search results, select each item to view Account that's mentioned at the apex, and then hit Delete button. Perform this step repeatedly until all the items deleted from your Exchange online account.
- Type adal in the search field.
- Now, pick all items whose type are MicrosoftOffice15_2_Data: ADAL: and then Delete it.
- After the completion of above step, enter office in the search field.
- Then, select the items that are entitled as Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then Delete it.
- At last, close the Keychain Access.
The above-mentioned steps will be very helpful in troubleshooting Outlook 2016 Mac Keeps asking for Office 365 password.
Office 365 Asking For Password
Resolution
To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the following Office website:
Workaround
To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. To do this, follow these steps.
Note
These steps affect all Office applications that use modern authentication.
Quit Outlook and all other Office applications.
Start Keychain Access by using one of the following methods:
- Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
- In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.
In the search field in Keychain Access, enter Exchange.
In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.
In the search field, enter adal.
Select all items whose type is MicrosoftOffice15_2_Data:ADAL:, and then press Delete.
In the search field, enter office.
Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.
Quit Keychain Access.
Note
When you start Outlook, you are prompted to authenticate.
Does your Outlook 2016 or 2011 for Mac frequently prompt for authentication while you are connecting with your Office 365 domain? And, you cannot understand what step should be taken for to get rid of this. Then, this guide will walk through each and every aspect of why Outlook 2016 Mac keeps asking for Office 365 password in detail. Also, provides a reliable approach by which users will understand how to fix Outlook 2016 for Mac keeps asking for password efficiently.
At times, when Mac users enter the credentials, Outlook 2016 not accepting password while connecting with Exchange On-premises or Exchange Online via. Office 365. Also, it will prompt the authentication abruptly and keeps asking for keychain password. This whole circumstance arises because of Keychain Access. It is a macOS application used to store accounts credential information. Thus, if the Microsoft Outlook 2016 for Mac keeps asking for Office 365 password, then try the below mentioned manual solution sequentially. It is a genuine solution to repair Mac Outlook losing password issue in a secure way. But, first, understand a real-life scenario by which readers can clearly understand how and when this situation arises in Outlook 2016/2011.
'Hello, In my company we are working on Mac machine. But, a few days back, we reported some bugs in macOS Sierra and I fix that issue by formatting the system. After that, when I use Mac Outlook and sync it with Exchange, it will constantly ask for the password. Even though the password is correct but it will prompt the process. So, I really cannot understand, it is a bug or a macOS problem. If anyone knows how to resolve Outlook 2016 for Mac keeps asking for password, then please let me know. Thank in advance!'
Also Read:How to Convert Mac Outlook OLM to PST?
Why does Outlook 2016 Mac Keeps Asking for Office 365 Password?
It is evident from the above that the reason behind the entire situation is Keychain Access password. Keychain Access is nothing, it's just an inbuilt feature of macOS that store and save all the Mac-based applications such as Safari, Outlook passwords, and account information. However, Keychain Access is a normal looking password management feature that saves the password, but on a primary level, it has critical functionality. For any reason, if the Keychain Access becomes corrupted then, it will disturb the Mac users in several ways. The same case happens in Outlook; multiple duplicates tokens will generate in Keychain. And, it will confuse with the original password, and keep forgetting it for multiple accounts. That's why outlook 2016 mac keeps asking for password.
How to Fix Outlook 2016 Mac keeps asking for Office 365 password?
To fix 'Keychain Password' issue in Outlook 2016 for Mac while connecting with Office 365, follow the given instructions carefully that are listed below:
- Initially, open Keychain Access with the help of any of below-mentioned methods:
-> Move on Finder application of Mac OS, then select Utilities from the Go menu. After that, double-click Keychain Access.
-> Type Keychain Access under the Spotlight Search. Afterward, double-click Keychain Access. - Once the Keychain Access is open, type Exchange in the search bar of Keychain Access.
- Now, from the search results, select each item to view Account that's mentioned at the apex, and then hit Delete button. Perform this step repeatedly until all the items deleted from your Exchange online account.
- Type adal in the search field.
- Now, pick all items whose type are MicrosoftOffice15_2_Data: ADAL: and then Delete it.
- After the completion of above step, enter office in the search field.
- Then, select the items that are entitled as Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then Delete it.
- At last, close the Keychain Access.
The above-mentioned steps will be very helpful in troubleshooting Outlook 2016 Mac Keeps asking for Office 365 password.
Conclusion
Outlook 365 Asking For Password Repeatedly
Keychain Access is one of the dynamic feature of macOS and with the help of this user has no need to remember each and every password. But due to some duplicate tokens generate in Keychain, Outlook 2011 Mac keeps asking for keychain password. Hence, in this article, we are trying to resolve the Outlook 2016 Mac keychain problem without any trouble.
